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Service Agreement

By using services at AYU Academy LLC you agree to the following Service Agreement.

Service Agreement

​Agreement between User and AYU Academy LLC

myĀyu is owned and operated by AYU Academy, LLC. Your use of myĀyu indicates acceptance of this Service Agreement. All prices listed in this Agreement are in United States dollars (USD).

 

myĀyu is an online, health education services provider of specialized instruction in the personalized system of Ayurvedic medicine. In the United States and most countries, Ayurveda and Ayurvedic medicine are unlicensed and/or unregulated.

myĀyu is not a healthcare provider, nor does it replace medically-necessary care. Always contact your Medical doctor or appropriate healthcare professional with questions or concerns about your health or any disease.

 

myĀyu provides online, specialized instruction using multiple tools and formats, which include

 

  • digital learning resources

  • live and recorded group classes

  • one-on-one educational sessions with Ayurvedic professionals

  • recommendations for products (purchased separately)

 

One-on-one educational sessions vary by type, duration and commitment level (membership services). Services are generally provided by a/an

 

  • AA (Ayurveda Acharya) or Ayurvedic Doctor

  • SA (Svastha Acharya) or Ayurvedic Health Coach

Overview of Services

 

The online, health education services available in myĀyu include

  • Enrollment

    • with AA, $200 to $400 ($200 deposit on enrollment, any remainder billed at the end of enrollment)

  • Memberships with AA + SA

    • myĀyu monthly, one AA + one SA session, 45 min, $240

  • Memberships with AA only

    • myĀyu bi-monthly short, two sessions, 25 min, $200

    • myĀyu bi-monthly long, two sessions, 45 min, $300

    • myĀyu weekly, four sessions, 45 min, $600

    • myĀyu daily, thirty sessions, 45 min, $3,500

  • Single Sessions

    • with AA, 45 min, $160

    • with SA, 45 min, $80

  • SA Graduate pricing

    • SA graduate, with AA only (two times, 25 min), $160

Services and pricing are updated periodically. Active members are notified of updates electronically.

Accessing Services

 

Descriptions and details of educational services in myĀyu may additionally be found on www.ayu.academy/myayu, or www.myayu.com. Any differences between website information and this membership agreement will be superseded by this membership agreement.

Scheduling and payment of services is managed through the Acuity Scheduling portal of AYU Academy. Users are responsible for creating their own login (user account) on Acuity to manage sessions, reschedule, cancel, make payments and complete other administrative tasks.

Payments are accepted electronically by major credit or debit card. Bank transfer may be available at the discretion of AYU Academy. No refunds are provided for paid services (used or unused).

 

Members are responsible for activation, cancellation and payments related to their membership. Completed payments are non-refundable.

 

All memberships renew automatically on the same day of the month when the membership started. For example, a membership that starts on the 15th will renew on the 15th of each subsequent month until canceled by the user. Users may request to change their renewal date by contacting AYU Academy via email.

 

A payment method (credit or debit card) can be saved in the Acuity account for automatic payments. Membership payments are collected at the beginning of each renewal period until canceled. Users can cancel their membership at any time via their personal scheduling page on Acuity.

 

Any session may be rescheduled by the user 24 hours prior. Within the 24 hour window, the user must contact to reschedule and may be subject to a $50 fee.

AYU Academy reminds users by email to schedule their available sessions on every membership renewal. If a session is missed due to extenuating circumstances, AYU Academy will generally allow the user to reschedule, at its discretion. Sessions missed without prior notification are forfeited and cannot be rescheduled.

Members will also be reminded about upcoming sessions with several emails, as follows.

Reminder email #1 - immediately after scheduling a session

Reminder email #2 - 72 hours (three days) prior to the scheduled session

Reminder email #3 - 24 hours (one day) prior to the scheduled session

Reminder email #4 - 1 hour prior to the scheduled session

Late arrivals can be accommodated up to 10 minutes after the scheduled start time. If the user does not arrive within the 10 minute late arrival window, the session will be forfeited.

 

Members can change (upgrade, downgrade or cancel) their membership before the membership period ends to avoid a subsequent charge. For mid-month plan changes, no refunds or prorated credits are provided.

Enrollment (Initial AA Session)

All new users start with the enrollment process to provide personal information and prepare to work together in a membership. The enrollment fee varies based on the complexity of the health history. Those with little to no history of illness are on the low end of the fee scale, while those with complex histories are on the high end. An estimated enrollment fee provided at initial payment is subject to change (increase or decrease) depending on the complete process.

Enrollment must be completed within 30 days. 

The enrollment process includes:

  • completing initial intake forms

  • uploading health history and relevant info to a secure, Google drive folder

  • listing equipment and supplies on hand

  • tracking daily activities for 7 days in a Google sheet

  • scheduling and meeting for a 45-min initial intake session with an AA

  • separately purchasing formulations or products (optional)

At the end of the initial AA session, a plan will be recommended based on priorities and time constraints. To continue working together, meet for the next session within 30 days of the end of the enrollment period. Beyond that time, a second enrollment may be required.

Memberships

 

Memberships are online service packages to work with a dedicated AA and optional SA to learn how to apply Ayurveda. Each membership level includes specific services for the membership period.

Membership sessions are valid for 60 days from the date of purchase.

All memberships include

  • Comprehensive tracking tools

  • Online learning resources

  • Group membership classes, 1x/month with an AA

  • A personal, secure Google drive shared folder for your all of your documents

  • Google drive resources to learn more about Āyurveda

  • myĀyu monthly

    • One 45-min, online session with your SA (Svastha Āchārya / Āyurvedic Health Coach)

    • One 45-min, online session with your AA (Āyurveda Āchārya / Āyurvedic Doctor)

    • One tracker review

    • Response time, 3 business days

  • myĀyu bi-monthly short

    • Two 25-min, online sessions with your AA (Āyurveda Āchārya / Āyurvedic Doctor)

    • One tracker review

    • Response time, 3 business days

  • myĀyu bi-monthly long

    • Two 45-min, online sessions with your AA (Āyurveda Āchārya / Āyurvedic Doctor)

    • One tracker review

    • Response time, 3 business days

  • myĀyu weekly

    • Four 45-min, online sessions with your AA (Āyurveda Āchārya)

    • Response time within 2 business days

  • myĀyu daily

    • ​Thirty (30) 45-min, online sessions with your AA (Āyurveda Āchārya)

    • Response time within 1 business day

SA sessions include

  • Review of current personal health experience

  • Review of current health goals, concerns or issues

  • Discussion of causative or risk factors that impact health

  • Recommendations and planning for realistic behavioral changes and improvements in diet and lifestyle

AA sessions include

  • All topics from SA sessions as needed, plus

  • Recommendations, instructions and planning for realistic use of Ayurvedic formulations and/or self-care treatments

​A tracker review includes

  • A detailed reading and review of user-entered tracking data by your SA and/or AA

  • Updates to recommendations and plan instructions based on user-entered tracking data

  • Notification of updates via the tracker and a tagged comment with automated email

Members may request a tracker review through the tracker at any time, up to their available limit per month.

 

Tracker reviews are most effective in situations such as

  • Within 7 days of starting a specific protocol or set of formulations

  • After accurately testing a set of foods, meals, dietary or lifestyle changes

  • In the event of active, acute health concerns or questions

  • Before or after any stressful event

  • Any other situation where personal health is a focus or priority

Single Sessions

 

Single Sessions are online, one-on-one educational sessions with an SA or AA to learn how to apply Ayurveda. Single sessions may be paid for and scheduled at any time. Sessions can be recorded on request and accessed via a secure link for streaming. A digital summary of recommendations is provided after the session in a secure Google doc shared with the user. 

Single Sessions do not include the myĀyu tracker, additional email check-ins or follow-ups after the session.

Recommendations for best use

For best results with myĀyu, participants should plan to schedule their sessions and tracker review(s) as follows, depending on their membership plan.

All membership plans run on a monthly renewal cycle. The total number of days will vary between 28-31 depending on the month.

  • myĀyu monthly

    • Day​s 1 to 10 - SA session

    • Days 11 to 20 - AA session

    • Days 21 to 31 - tracker review

Participation Requirements

For best results with myĀyu, participants should meet the following requirements.

  • Personal computer or laptop with high-speed internet

  • Google account or compatible

  • Basic use of Google cloud apps (Chrome, Gmail, Meet, Drive, Sheets, Docs, Forms)

  • Online calendar (Google Calendar is recommended)

  • At least 30 minutes daily to dedicate to myĀyu for personal observation, tracking, learning and application

  • Motivation to learn a structured, personalized system of healthcare that prioritizes personal responsibility and is distinct from traditional, mainstream Western healthcare and culture

  • Commitment to implementing behavioral changes in diet, lifestyle and self-care practices in a wide range of life areas for at least three consecutive months

  • Completion of online initial registration and assessment forms (1-2 hours)

  • Active participation in online educational sessions without distractions during the session (be fully attentive, take notes, create a realistic plan and commit to changes)

  • Schedule membership sessions regularly

Additionally, participants are expected to adhere to a code of conduct and ethical standards, including, but not limited to the following.

  • Joining sessions on time, or sending notifications as early as possible to notify the SA or AA of late arrival

  • Whenever rescheduling or canceling sessions, doing so at least 24 hours prior to the scheduled time independently through Acuity

  • Always interacting with myĀyu professionals and other members of myĀyu in respectful, mature and professional ways, including no use of profanity, no statements of blame or disrespect, no harassment (of any kind, especially sexual), etc.

  • Constant prioritization and maintenance of personal responsibility in the process of health education

Changes to Services

AYU Academy reserves the right, in its sole discretion, to change the Services under which myĀyu is offered at any time. The most current version of the Services will supersede all previous versions. AYU Academy encourages users to periodically review the Services to stay informed of current policies.

Contact Us

AYU Academy welcomes your questions or comments regarding the Services:

AYU Academy LLC

1001 S. Main St.

Kalispell, Montana 59901

Email Address:

info@ayu.academy

Telephone number:

(901) 209-9314‬

 

Effective as of February 9th, 2024

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