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Service Agreement

By using services at AYU Academy LLC you agree to the following Service Agreement.

Service Agreement

​Agreement between User and AYU Academy LLC

myAyu is owned and operated by AYU Academy, LLC. Your use of myAyu indicates acceptance of this Service Agreement.

 

myAyu is an online, health education services provider of specialized instruction in the personalized system of Ayurvedic medicine. In the United States and most countries, Ayurveda and Ayurvedic medicine are unlicensed and/or unregulated.

myAyu is not a healthcare provider, nor does it replace medically-necessary care. Always contact your Medical doctor or appropriate healthcare professional with questions or concerns about your health or any disease.

 

myAyu provides online, specialized instruction using multiple tools and formats, which include

 

  • digital learning resources

  • live and recorded group classes

  • one-on-one sessions with Ayurvedic professionals

  • recommendations for products (purchased separately)

 

One-on-one sessions vary by type, duration and commitment level (membership services). Services are generally provided by a/an

 

  • SA (Svastha Acharya) or Ayurvedic Health Coach

  • AA (Ayurveda Acharya) or Ayurvedic Doctor

 

Overview of Services

 

The online, health education services available in myAyu include

 

  • Screening Session

    • with AA, $79

  • Single Sessions

    • with SA, $99

    • with AA, $149

  • Single Sessions (member discount)

    • with SA, $69

    • with AA, $129

  • Basic Membership

    • One-time Initiation fee, $100

    • Monthly, $109 (per month)

  • Complete Membership

    • One-time Initiation fee, $100

    • Weekly, $399 (per month)

    • Monthly, $199 (per month)

    • Student Monthly, $149 (per month)

    • Family of two, $299 (per month)

    • Optional Add-ons

      • Mini Virechana, $250 (one week)

      • Complete Virechana, $250 per week

      • Family of four, $149 (per month)

  • Constant Care Membership

    • Monthly, $699 (per month)

 

Services and pricing may be updated from time to time. Active members are notified of updates electronically.

 

Accessing Services

 

Descriptions and details of educational services in myAyu can be found on www.ayu.academy/myayu, or www.myayu.com. Users are responsible for reviewing information periodically for updates.

 

Scheduling and payment of services is managed through the Acuity Scheduling portal of AYU Academy. Users are responsible for creating their own login (user account) on Acuity to manage sessions, reschedule, cancel, make payments and complete other administrative tasks.

 

Payments are accepted electronically by major credit or debit cards. Bank transfer may be available at the discretion of AYU Academy. No refunds are provided for paid services (used or unused).

 

Members are responsible for activation, cancellation and payments related to an active membership. Once a membership has been paid for any duration, it generally will not be refunded.

 

All memberships renew automatically on the same day of the month when the membership started. A payment method (credit or debit card) can be saved in the Acuity account for automatic payments. Membership payments are collected at the beginning of each month until canceled. Users can cancel their membership at any time via their personal scheduling page on Acuity.

 

Any session may be rescheduled or canceled 24 hours prior. Within the 24 hour window, the user must contact their SA or AA to manually reschedule or cancel. AYU Academy makes every effort to remind users of their sessions and provide rescheduling in a timely fashion. If a session is missed due to extenuating circumstances, AYU Academy will generally allow the user to reschedule, at its discretion. AYU Academy reserves the right to count no shows as forfeited sessions on a case-by-case basis.

 

Members can change (upgrade or downgrade) their membership plan at the end of the membership period (or earlier) to any other plan of their choice. No additional initiation fees are due when plans are changed. For mid-month plan changes, no refunds or prorated credits are provided.

Screening Session

 

A Screening Session is a 25-minute, online, one-on-one educational session to learn about Ayurvedic healthcare options via live video call with an AA. Screening Sessions are appropriate for new users to learn more about Ayurveda and myAyu services.

 

Screening Sessions can be paid and scheduled via Acuity. Sessions can be recorded on request and accessed via a secure, streaming link.

 

Screening Sessions do not include specific recommendations, a post-session summary, the myAyu tracker, additional check-ins or follow-ups after the session.

Single Sessions

 

Single Sessions are online, one-on-one educational sessions with an SA or AA to learn how to apply Ayurveda. Single sessions may be paid for and scheduled at any time. Sessions can be recorded on request and accessed via a secure link for streaming. A digital summary of recommendations is provided after the session. 

 

Single Sessions do not include the myAyu tracker, additional check-ins or follow-ups after the session.

 

Users with an active myAyu membership are generally offered a discount on Single Sessions.

Memberships

 

Memberships are online service packages to work with an SA only, or SA and AA to learn how to apply Ayurveda. Each membership level includes specific services for the membership period.

 

  • Basic Monthly

    • Two SA sessions, 30 min each

    • One tracker review

    • Response time, 3 business days

  • Complete Monthly (also Student Monthly)

    • One SA session, 45 min

    • One AA and SA session, 45 min

    • One tracker review

    • Response time, 3 business days

  • Complete Weekly

    • One SA session, 45 min

    • One AA and SA session, 45 min

    • Four tracker reviews (one per week)

    • Response time, 3 business days

  • Complete Monthly, Family of Two

    • One SA session, 45 min, with both family members

    • Two AA and SA sessions, 45 min, one for each family member

    • Two tracker reviews, one for each family member

    • Response time, 3 business days

  • Constant Care Monthly

    • Daily tracker review

    • Daily communication, 30 min per day

    • Guaranteed 24-hour reply to questions via tracker, phone or video

 

SA sessions include

  • Review of current personal health experience

  • Review of current health goals, concerns or issues

  • Discussion of causative or risk factors that impact health

  • Planning for realistic behavioral changes and improvements in diet and lifestyle

 

AA sessions include

  • All topics from SA sessions as needed, plus

  • Planning for realistic use of Ayurvedic formulations and/or self-care treatments

 

​A tracker review includes

  • A detailed reading and review of user-entered tracking data by an SA and/or AA

  • Updates to recommendations and plan instructions based on user-entered tracking data

  • Notification of updates via the tracker and a tagged comment with automated email

 

Members may request a tracker review through the tracker at any time, up to their available limit per month.

Tracker reviews are most effective in situations such as

  • Within 7 days of starting a specific protocol or set of formulations

  • After accurately testing a set of foods, meals, dietary or lifestyle changes

  • In the event of active, acute health concerns or questions

  • Before or after any stressful event

  • Any other situation where personal health is a focus or priority

 

Participation Requirements

 

For best results with myAyu, participants should meet the following requirements.

 

  • Personal computer or laptop with high-speed internet

  • Google account or compatible

  • Basic use of Google cloud apps (Chrome, Gmail, Meet, Drive, Sheets, Docs, Forms)

  • Online calendar (Google Calendar is recommended)

  • At least 30 minutes daily to dedicate to myAyu for personal observation, tracking, learning and application

  • Motivation to learn a structured, personalized system of healthcare that prioritizes personal responsibility and is distinct from traditional, mainstream Western healthcare and culture

  • Commitment to implementing behavioral changes in diet, lifestyle and self-care practices in a wide range of life areas for at least three consecutive months

  • Completion of online initial registration and assessment forms (1-2 hours)

  • Active participation in online educational sessions without distractions during the session (be fully attentive, take notes, create a realistic plan and commit to changes)

  • Schedule membership sessions regularly (every two weeks)

Additionally, participants are expected to adhere to a code of conduct and ethical standards, including, but not limited to the following.

  • Joining sessions on time, or sending notifications as early as possible to notify the SA or AA of late arrival

  • Whenever rescheduling or canceling sessions, doing so at least 24 hours prior to the scheduled time independently through Acuity

  • Always interacting with myAyu professionals and other members of myAyu in respectful, mature and professional ways, including no use of profanity, no statements of blame or disrespect, no harassment (of any kind, especially sexual), etc.

  • Constant prioritization and maintenance of personal responsibility in the process of health education

Changes to Services

AYU Academy reserves the right, in its sole discretion, to change the Services under which myAyu is offered. The most current version of the Services will supersede all previous versions. AYU Academy encourages you to periodically review the Services to stay informed of our updates.
 

Contact Us

AYU Academy welcomes your questions or comments regarding the Services:

AYU Academy LLC

1001 S. Main St.

Kalispell, Montana 59901

Email Address:

info@ayu.academy

Telephone number:

(901) 209-9314‬

 

Effective as of January 13th, 2023

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